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CAMERAS FAQ / TROUBLESHOOTING
Device Failed to Record Video and Snapshot
Possible reason: “Snapshot time period” is set wrongly; storage path is not correct; “video mode” is set as off. Set “video time period”, “snapshot time period” in the WEB interface; please refer to the manual for more details. Check if the “memory point” enable in the WEB interface is checked. Check if the connection of SD and FTP of video and snapshot storage is normal, try to connect FTP to the computer. Set “video mode” as manual or auto in the WEB interface. From the WE
I forgot the Device IP
I forgot the Device IP Find the device IP by quick configuration tool. If you know the device MAC address, you can set device IP address by modifying ARP/Ping command. Please refer to for more details. If you are Apple user, you can search the Bonjour server name of IPC and log in IPC by the browser with Bonjour service. Check locally with the NVR by matching the device MAC address if you know it. Use Web Service of the NVR. Under the setup tab > image > remote device.
How to Convert and Playback Backed Up Video
There is no media player. No DXB8.1 or higher graphic acceleration software. There is no DivX503Bundle.exe control when you play the file transformed to AVI via media player. No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS. Download Dahua Smartplayer from dahuasecurity.com to play DAV file.
I connect the general analog camera to the device, there is no video output.
I connect the general analog camera to the device, there is no video output. There are following possibilities: Check camera power supplying, data cable connection and etc. Check the length of cable run. This series device does not support the analog camera of all brands. Please make sure the device supports general standard definition analog camera
After I connected to the IP channel, there is no video output in the one*window or the multiple*window mode. But I can see there is bit stream.
After I connected to the IP channel, there is no video output in the one*window or the multiple*window mode. But I can see there is bit stream. There are following possibilities: Check the main stream/sub stream type of the camera is H.264 or not. Check the device supports camera main stream/sub stream resolution or not (such as 1080P, 720P, 960H, D1, HD1 and etc.). Check the camera setup. Please make sure It supports the products of other manufacturers.
What if network upgrade failed?
What if network upgrade failed? Log in again to check if upgrade is successful, because sometimes the progress bar doesn’t show feedback in time due to the network environment. Check if the network environment is normal, and there is disconnection or power failure during upgrade. Check if the program and the device are matched. Re-upgrade through 3800 port of config tool (3800 needs to upgrade matched program).
It displays “Resources are limited, failed to open video” after I log in the IPC.
It displays “Resources are limited, failed to open video” after I log in the IPC. Network bandwidth is not enough; change a switcher with bigger bandwidth. Too many users logging in, and it is beyond the device code stream output capacity. Disconnect the network or restart the device repeatedly, see 1.1 for more details.
Black edge appears in the image after upgrade.
Black edge appears in the image after upgrade. Eliminate IPC configuration or restore factory default after upgrading program. Upgraded program is not corresponding to the IPC model, re-upgrade correct program.
Camera Does Not Switch Between Day and Night Mode
Possible reason: Device system time is not corresponding to computer time. Log into the web interface of the camera. Click on Setup, General and then the date and time option. Set time period according to the computer time. Synchronize the device time and current PC time by clicking on the sync pc button. Log into the web interface of the recorder and confirm date and time is synced correctly. !(https://storage.crisp.chat/users/helpdesk/website/a471a3df-e044-4b0f-aa57-7d68c5a
Config info is mismatched with real situation after IPC working for a while.
Config info is mismatched with real situation after IPC working for a while. Refresh the interface. It is caused due to the modification of IPC config; it doesn’t belong to the IPC problem. Users can check what platform manages IPC or which device that the rear end is connected to. They can use check the exact reason by adopting separated checking method. Currently the PSS client and soft decoder can modify the Baud rate of some IPC, which leads to a situation where the IPC is out of
My IPC is off line from time to time.
My IPC is off line from time to time. Check if the network environment is good and the network cable hole plug of IPC end is loose. Check if there is IP conflict. Check if the device is under normal power supply. Check if the device upgraded to a wrong program.
There is no code stream when I log in and the network program restarts constantly after upgrade.
There is no code stream when I log in and the network program restarts constantly after upgrade. Check if there is IP conflict or network disconnection. Check if the device is under normal power supply. Check if each connection line is loose inside the device after disassembling the camera. Check if the application program of IPC is corresponding to the model, and check if N/P format program is correct. Check if the control and WEB are correct, there is control running pe
IR Light is Very Dark
Users didn’t use specified power supply, and failed to enable all the IR lights. The object is so far that it is out of the range of IR light. IR-CUT is set as color mode, which caused the front-end sensor to fail to sense IR light. When you use the device on the table (especially rough surface), the IR light will shoot back to the lens, which will cause bad IR effect and white picture. At this moment, you should adjust the elevation angle of the lens or place the device on the e
Cross stripe or diagonal stripe appears in the image of IPC.
Cross stripe or diagonal stripe appears in the image of IPC. Bad connection for the video cable. Strong current interference.
Failed to Save Device Configuration
Failed to Save Device Configuration Solution: First restore default device, then reconfigure.